Contact
Get in touch
We read everything. If you're running agents in production, we're especially interested in what's currently painful about it.
General & sales
Questions about the product, pricing, or whether AgentWay fits what you're building.
info@agentwayai.comSupport
Something broken, something confusing, or an agent behaving in a way you can't explain.
support@agentwayai.comSecurity
Found a vulnerability? Report it here and we'll respond quickly. Please don't open a public issue.
security@agentwayai.comPrivacy & data
Data access or deletion requests, DPA questions, or anything GDPR-related.
privacy@agentwayai.comBefore you write in about a stuck agent
A few things are worth checking first, because they account for most "my agent isn't showing up" reports:
-
Does the
project_idin your code match the one on your project page? A key from a different project fails with a mismatch error. - Does the scope named in your code exist in the dashboard? Scopes are never created automatically — a typo is an error, on purpose.
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Is the agent calling
agent.running()? Without it there's no heartbeat, so the agent will look offline no matter what else it does.
The quickstart walks through all three in order.